By Hassan Osman Kargbo
QCell, Sierra Leone’s fastest-growing telecommunications company, has once again captured the attention and admiration of mobile users across the country with the launch of its latest innovation: the Missed Call Alert service. The affordable and user-friendly service ensures that customers never miss a call again, even when their phone is switched off or out of network coverage.
At just 1 NLe for 30 days, subscribers can receive SMS notifications alerting them of any calls they missed during periods when they were unavailable. The service, which has already attracted thousands of users within days of its launch, is being hailed as a game changer by customers from all walks of life.
“This is one of the most useful services I’ve seen in years,” said Mariama Koroma, a teacher at Portee. “There are times my phone is off due to battery or poor network, and I end up missing important calls. Now, I can easily see who tried to reach me. QCell really understands our needs.” she said.
To activate the service, users simply dial *131# and select option 1 to subscribe. The simplicity of the process and the value for money has made it particularly appealing to students, small business owners, and professionals who rely on mobile communication daily.
Abdul Conteh, a small-scale trader at PMB, praised the new service: “I usually lose sales because my phone battery dies quickly when I’m out in the market. Now, I can see all missed calls and call back when I’m available. For just 1 NLe, this is a real benefit.”
QCell’s Missed Call Alert service comes at a time when mobile connectivity plays an increasingly important role in people’s livelihoods and social interactions. It provides peace of mind and ensures that users stay connected, even during unforeseen outages or when traveling through areas with weak network signals.
Social media platforms have also seen a wave of positive reactions, with users commending QCell for putting customer experience first.
“QCellMissedCallAlert is honestly a blessing. I’ve already subscribed, and it’s working perfectly. No more guesswork about who tried to reach me,” Abdulrahman an entrepreneur in Freetown.
Others echoed similar sentiments, with many calling the service “timely,” “affordable,” and “a must-have.”
QCell had highlighted the company’s ongoing commitment to innovation and quality service delivery. A staff at Qcell noted: “We listen to our customers, and this new service is a direct response to one of the most common challenges mobile users face. Whether your phone is off, out of coverage, or out of battery — QCell’s Missed Call Alert keeps you in the loop.”
The initiative adds to QCell’s growing portfolio of customer-centered services that include affordable data bundles, mobile money integration, and loyalty rewards. QCell’s latest rollout reinforces the company’s reputation as a trailblazer in Sierra Leone’s telecom industry.
For many, this service is not just a technical upgrade — it’s a step towards better communication, increased productivity, and improved personal and business relationships.
As demand grows and subscribers continue to express satisfaction, QCell’s Missed Call Alert may soon become one of the most widely used mobile services in the country.
