In an effort at developing the capacities of Africell Sierra Leone customer care agents, the company through the Africell SL Impact Foundation last Thursday 29 September hosted a three-day training secession for Africell SL Customer Care Agents at Africell Impact Foundation e-Learning Center on Wilkinson Road in Freetown.The training was aimed at enhancing the skills of Africell SL Customer Care Agents in diverse ways – ranging from the efficient handlings of customer care services, to effective communication, self-confidence, and professional image management of the company that differentiates Africell SL from its competitors.
Speaking to journalists, the Customer Care Manager at Africell SL, Manye Daramy, commended the initiative by the foundation towards equipping customer care agents in the country with the necessary skills to enhance customer services.
Africell SL Customer Care Manager described consumer experience as key in branding their products and leveraging loyalty to their organization in facing the extremely competitive market nowadays.
She said: “Understanding the building blocks of a memorable consumer experience is mandatory when everyone knows that success lies in details and small things have great impact when approaching consumers in the market and that service people are an essential factor of any brand and that their self-confidence, their appearance, what they say, how and when they say it affects the image of the company or organization they operate.
Manye Daramy informed that participants understood the major roles they played in engaging customers and increasing their loyalty to the company, adding that Africell Impact Foundation E-Learning Center is open to the public. She encouraged all to equip themselves in diverse ways with skills.
One of the beneficiaries of the training programme, Umu Kulumie Hassan-King, expressed appreciation with Africell Impact Foundation for the training. She described the training as not only important but timely.
She revealed that the training has equipped her with necessary skills in order to enhance her customer service through building effective communication, and self-confidence.
Umu Kulumie Hassan-King stated that if participants used the tools and applied the methods they have learnt during the training they would be responsible for their self-motivation and positive attitude at work, acknowledge the importance of their role in promoting a great image of their institutions and creating an exceptional customer experience for customers.
She encouraged all to make good use of the opportunity Africell Impact Foundation has offered them through their E-Learning programmes in the country.
