By Hassan Osman Kargbo
The National Communication Authority (NatCa) has delivered a stark seven-day ultimatum to Orange SL, demanding immediate action to rectify ongoing issues with poor service quality. As public complaints surge regarding network outages, frequent call drops, and significant delays in restoring service, NatCa is taking a firm stand to address these disruptions that have been affecting both business operations and personal communications.
In a public notice issued Tuesday 21 October 2024 by management, NatCa expressed growing concern over the deteriorating service standards, which have led to widespread frustration among users. The authority emphasized that failure to resolve these issues within the specified timeframe will result in strict enforcement measures under the NatCa Act to ensure compliance and safeguard consumer interests.
NatCa is actively pursuing steps to enhance service standards and improve the overall consumer experience, reiterating its commitment to holding service providers accountable. As the deadline approaches, all eyes will be on Orange SL to see how it responds to these pressing challenges and whether it can restore public confidence in its services.
