By Sulaiman Aruna Sesay

Sierra Leone leading communication company, Orange Sierra Leone becomes the telecommunication company to be certified with the international standard ISO 9001:2015 for quality management system.

ISO 9001 is a globally recognized standard for quality management systems. It helps organizations to improve their performance, meet stakeholders needs, especially our customers’ expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve on quality management systems (QMS).

The certification requires QMS policies and procedures necessary to provide products and services to meet our stakeholders’ needs and improve their satisfaction and put in place effective processes to deliver our services whilst at the same time establishing continual improvement.

The CEO of Orange Sierra Leone, Sekou Amadou Bah stated:…”that holding a certificate issued by an accredited conformity assessment body brings an additional layer of confidence and trust, that the company is committed to improve the daily lives of the people in Sierra Leone by providing wonderful and responsible digital solutions in line with the international standards and to continuously improve our system of performance and the satisfaction of all our stakeholders, especially our customers.

The project lead and program director, Rufina Adjivon Tucker commented that:….”this certification signifies Orange Sierra Leone’s commitment to quality standards and proves our drive to always be at our excellent and exemplary best.”

Cheikh Diongue Mbaye, the Chief Compliance Officer of Orange Sierra Leone said: “This is not just a test of our integrity as a company but a chance to show our dedication to uphold the highest standards through compliance with established international standards”.

The Certification demonstrates Orange Sierra Leone’s commitment to all its stakeholders, especially our customers to establish satisfaction and trust, sound quality control processes, productivity and build a culture of continuous improvement.