Honourable Vice President Dr Mohamed Juldeh Jalloh, on Thursday, 30th April 2026, encouraged public institutions to prioritise seamless service delivery, citing the National Social Security and Insurance Trust (NASSIT) as a primary example of efficiency.
The Vice President made these remarks during a keynote visit to the 2026 Ministry of Employment, Labour, and Social Security (MELSS) Job Fair and Business Exposition at the Miatta Conference Hall, where he experienced the Trust’s revamped service delivery model first-hand.
Ahead of the International Workers’ Day celebrations, the Ministry of Employment, Labour and Social Security organised a Job Fair and Business Exposition where NASSIT established a fully functional Customer Service Centre directly on the exposition floor. 
Unlike traditional information booths, this centre is equipped to handle real-time transactions and member queries, and offers instant member registration, issues biometric cards, provides members’ contribution statements, and distributes forms for members’ updates and benefit applications.
The Vice President, accompanied by the Minister of Employment, Labour and Social Security, Hon. Mohamed Rahman Swarray, and the NASSIT Director General, Mohamed Fuaad Daboh, visited the booth, engaged with the digital systems, and observed the efficiency of service delivery for members. Like all other visitors, the Vice President received his biometric identification card and statement of accounts on the spot.
Speaking highly of the Trust’s modernisation, Dr Mohamed Juldeh Jalloh noted that “efficiency is the bedrock of public trust”, emphasising that NASSIT’s ability to resolve claimant issues on-site at a public fair set the gold standard for all government agencies.
“What we see here today,” V P Dr Jalloh stated, “is a NASSIT that is not waiting for the worker to come to the office, but a NASSIT that meets the worker wherever they are. This efficiency ensures that our citizens spend less time on bureaucracy and more time contributing to our national economy.”
The NASSIT Director General, Mohamed Fuaad Daboh, described the “Pop-up Service Centre” as part of a broader 2026 strategy to decentralise operations, and further explained that by integrating technology with a “service-first” mind set, NASSIT had reinforced its position as a cornerstone of Sierra Leone’s social safety net, ensuring that every claimant—from the highest office to the newest labourer—receives efficient, dignified service.
The Service Centre will run until the end of the Workers’ Day celebrations.
NASSIT, we care!
Credit: NASSIT Comms Department
