By Hassan Osman Kargbo
Vice President of the Republic of Sierra Leone, Dr Mohamed Juldeh Jalloh, has commended the National Social Security and Insurance Trust for its efficient and innovative approach to public service delivery, urging other state institutions to follow its example.
He made the statement on Thursday April 30, 2026, during a visit to the Ministry of Employment, Labour and Social Security Job Fair and Business Exposition held at the Miatta Conference Hall in Freetown. The event was organised ahead of International Workers Day celebrations to connect job seekers with opportunities while showcasing services available to workers across the country.
During the visit, the Vice President toured the NASSIT exhibition stand where the institution had set up a fully operational customer service centre on the floor of the exposition. The centre provided real time services to members, including instant registration, issuance of biometric identification cards, printing of contribution statements, and distribution of forms for member updates and benefit applications.
Unlike the usual information booths commonly seen at such events, the NASSIT stand functioned as a complete service hub, allowing visitors to access essential services without the need to visit the organisation’s offices. The initiative formed part of the Trust’s broader effort to bring services closer to the people.
Accompanied by the Minister of Employment, Labour and Social Security, Mohamed Rahman Swarray, and the Director General of NASSIT, Mohamed Fuaad Daboh, the Vice President engaged with the digital systems and observed how staff attended to clients efficiently. He also went through the same process as other visitors and received his biometric identification card and statement of account on the spot.
Impressed by the level of service, Dr Jalloh described efficiency as a key pillar in building public trust. He noted that the ability of NASSIT to resolve member concerns instantly at a public event demonstrates a strong commitment to service delivery.
He said the institution’s approach reflects a shift from traditional bureaucratic systems to a more people centred model, where services are taken directly to citizens. According to him, such initiatives reduce delays and improve public confidence in government institutions.
“What we see here is an institution that is not waiting for citizens to come to its offices, but one that reaches out to meet them where they are,” he said, adding that this helps people spend less time navigating administrative processes and more time contributing to national development.
Director General Mohamed Fuaad Daboh explained that the pop up service centre is part of NASSIT’s 2026 strategy to decentralise its operations and expand access to services across the country. He said the Trust is focused on combining technology with a strong service culture to ensure that all members receive timely and respectful assistance.
He added that the initiative reinforces NASSIT’s role as a key institution in Sierra Leone’s social protection system, serving workers from all backgrounds with equal efficiency and professionalism.
The service centre will continue to operate throughout the Workers Day celebrations, providing an opportunity for more citizens to access NASSIT services conveniently.
The exhibition has attracted wide participation from government agencies, private sector institutions and development partners, all working towards improving employment opportunities and service delivery in Sierra Leone.
